Telephone Contacts provides a facility to record details of telephone conversations, between midwife and mother, which might otherwise not be entered into the maternity record. Contacts can be recorded anywhere and by anyone with access to the EuroKing system, which means details of advice given will be available to other carers. Contacts can be recorded anywhere and by anyone with access to the EuroKing system, which means details will be available to other carers. Telephone contacts can be managed confidently, based on the user having visibility of the comprehensive patient record.
Electronic telephone notes are preserved along with the core maternity record. As litigation in maternity services is so high, this functionality provides evidence of a call and advice given, as this is often questioned in court. Recorded information also supports Payment by Results.
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